Terms and Conditions

Last Updated: February 20, 2025

1. Introduction

This website is owned and operated by Voxys W.L.L, a Bahrain-based AI agency specializing in conversational automation across messaging platforms, including WhatsApp via Meta’s APIs (“Services”). By signing up for a Voxys.ai Account or using our Services, you agree to these Terms and Conditions (“Terms”).

Key Jurisdictional Clauses:

  • “The Kingdom of Bahrain is our country of domicile.”
  • “Any dispute or claim arising from this website shall be governed by Bahraini law.”
  • “Visa or MasterCard debit/credit cards in BHD (Bahraini Dinar) are accepted for payment. The currency displayed at checkout will match the Transaction Receipt.”
  • “We do not trade with or provide services to OFAC-sanctioned countries or entities.”

2. Account Terms

2.1 Eligibility

  • You must be at least 18 years old or the age of majority in Bahrain to open an Account.
  • Accounts are for business use only (not personal/household purposes).

2.2 Responsibilities

  • Keep your Account password secure. Voxys.ai is not liable for losses due to compromised credentials.
  • You are responsible for all AI chatbot content, user interactions, and compliance with Meta’s policies.
  • Immediate termination may occur for breaches of these Terms or Meta’s guidelines.

3. Services & Limitations

3.1 AI-Powered Services

  • Our Services include tools to build, deploy, and manage AI chatbots on WhatsApp and other Meta platforms.
  • No warranties: AI responses are automated and may occasionally be inaccurate.

3.2 Limitations of Liability

  • To the fullest extent permitted by Bahraini law, Voxys.ai is not liable for:
    • Indirect, incidental, or consequential damages (e.g., lost profits, data loss).
    • Service interruptions caused by Meta API changes or third-party platforms.
    • Misuse of AI chatbots by end-users.

3.3 Termination

  • We may suspend or terminate accounts for:

4. Intellectual Property

4.1 Ownership

  • Voxys.ai retains all rights to AI models, software, and chatbot frameworks.
  • You own content uploaded to your chatbots but grant us a license to process it for service delivery.

4.2 Restrictions

  • Do not reverse-engineer, copy, or misuse Voxys.ai’s proprietary technology.

5. Payment & Fees

5.1 Subscription Plans

  • Fees for Services (e.g., chatbot subscriptions, API access) are billed in BHD.
  • A valid payment method (credit/debit card) must be on file.

5.2 Refunds

  • Refunds are issued only if Voxys.ai fails to deliver services. Refunds are processed within 10–45 days via the original payment method.

5.3 Taxes

  • Fees exclude Bahraini VAT or other taxes. You are responsible for remitting applicable taxes.

6. Confidentiality

  • “Confidential Information” includes AI algorithms, training data, and business strategies.
  • Both parties agree to protect Confidential Information and use it solely for fulfilling these Terms.

7. Meta Integration Compliance

8. Dispute Resolution

  • Bahraini courts have exclusive jurisdiction over disputes.
  • For DMCA/copyright claims, submit notices to [[email protected]].

9. Updates to Terms

  • We may update these Terms and will notify you via email or your Account dashboard. Continued use constitutes acceptance.