Centralized Team Inbox for Efficient Communication Voxys's Omnichannel Team Inbox is designed to simplify and centralize your communication across multiple platforms. Manage messages from WhatsApp, Instagram, Telegram, Messenger, and Live Chat all in one place, ensuring nothing slips through the cracks.
Our Omnichannel Team Inbox is designed to improve efficiency, collaboration, and customer satisfaction. By centralising your communication channels, you can ensure consistent, timely, and personalised responses to your customers.
Keep all your conversations organised in a single, easy-to-use interface. Our centralised team inbox consolidates messages from WhatsApp, Instagram, Telegram, Messenger, and Live Chat, allowing your team to manage and respond to customer inquiries efficiently.
Ensure prompt and effective responses by assigning conversations to the right team member. With the ability to assign chats, you can delegate tasks based on expertise and availability, enhancing your team's productivity.
Stay organised and informed by tagging conversations and adding notes. Categorise chats for easy retrieval and add contextual notes that provide valuable insights for your team members, ensuring continuity in customer interactions.
Customise contact information to suit your business needs. Manage custom fields for contacts, allowing you to capture and store specific details that are important for personalized customer engagement.
Keep track of your conversations with clear status indicators: Unassigned: Conversations waiting to be assigned to a team member. Open: Conversations are currently being handled by an agent. Closed: Conversations successfully managed, either by a bot or an agent.
Provide a smooth customer experience with our seamless bot-to-human agent transfer feature. When a conversation requires human intervention, our system ensures a flawless transition from chatbot to live agent, maintaining the context and history of the chat.
“Thanks to Voxys, our customer interactions are smoother. The support we’ve received has completely changed the game for us!”
Customer Support Manager
“The integration of Voxys into our process has made a huge difference. Our team’s efficiency has significantly improved!”
Founder of GreenGrocery