Privacy Policy

Last Updated: February 20, 2025

Introduction

At Voxys.ai (“we,” “us,” or “our”), our mission is to deliver seamless, AI-driven conversational solutions for businesses worldwide. This Privacy Policy applies to:

  • Businesses using Voxys.ai to build and deploy AI chatbots (e.g., on WhatsApp via Meta’s APIs).
  • End-users interacting with chatbots powered by Voxys.ai.
  • Visitors to our website or anyone contacting Voxys.ai support.

We are committed to transparency and safeguarding your data. If we update this policy, we will notify you via email or your Voxys.ai account dashboard.

Our Values

1. Your Data Belongs to You

  • We collect only the minimum data required to operate our AI services.
  • Data used for training AI models is anonymized and aggregated.

2. Security by Design

  • All WhatsApp messages are protected by end-to-end encryption (enforced by Meta).
  • We undergo regular third-party security audits to protect your information.

3. Empowering Compliance

  • We provide tools and documentation to help businesses using Voxys.ai comply with privacy laws (e.g., GDPR, CCPA).

Why We Process Your Information

We process your data to:

  • Operate AI chatbots on platforms like WhatsApp through Meta’s APIs.
  • Improve AI model accuracy using anonymized chat logs.
  • Prevent fraud, troubleshoot issues, and deliver personalized interactions.
  • Comply with legal obligations (e.g., Bahraini or international laws).

Legitimate Interests Include:

  • Enhancing AI performance through machine learning (with human oversight).
  • Sharing data with Meta for message delivery, analytics, and reporting.

Data We Collect

1. From Businesses

  • WhatsApp Business account details, API keys, and chatbot configurations.

2. From End-Users

  • WhatsApp IDs, phone numbers, chat histories, and transaction details.
  • Device information (e.g., IP address, browser type).

3. Automatically

  • Metadata (e.g., timestamps, message statuses via Meta’s APIs).
  • Cookies for website analytics (see Cookie Policy).

AI & Machine Learning

  • Chat logs are anonymized before being used to train our AI models.
  • You may opt out of data usage for AI training via [[email protected]].

Data Sharing with Third Parties

  • Meta Platforms: We share data with Meta to deliver WhatsApp services, subject to their Privacy Policy and Business Terms.
  • No Sale of Data: We do not sell or rent your data to third-party advertisers.
  • Legal Compliance: Data may be disclosed if required by Bahraini law.

Your Rights

You have the right to:

  1. Access, correct, or delete your data.
  2. Opt out of AI training or marketing communications.
  3. Request a portable copy of your data.

To exercise these rights, email [[email protected]]. Businesses must contact their end-users directly for data collected via their chatbots.

Security Measures

  • End-to-end encryption for WhatsApp messages (via Meta).
  • Regular penetration testing and access controls for AI systems.

International Data Transfers

As a Bahrain-based company, data may be transferred to Meta’s servers globally. We ensure such transfers comply with applicable laws.

Payment Processing

We use third-party payment processors (e.g., Stripe, Tap). We do not store credit/debit card details.

Contact Us

For privacy requests or questions, email [[email protected]].