What Captain AI does
Built for support teams, not for demos
Intent + sentiment detection
Reads what the customer actually means — refund request, complaint, urgent issue, lead — not just keywords. Routes accordingly.
Business context awareness
Learns your policies, products, FAQs, and customer history. Answers from your own knowledge — not from generic internet data.
Escalation logic
Knows when to hand off to a human. Complaints, edge cases, high-value customers — all routed to the right agent with full context.
Multi-channel memory
Remembers conversations across WhatsApp, email, voice, and chat. Customer switches channel — Captain AI remembers.
Auto-tagging + summaries
Tags conversations by topic, sentiment, and stage. Generates one-line summaries so agents skim queues in seconds.
Live transcription + intent on voice calls
Listens to phone calls in real time, identifies speaker, detects sentiment, and surfaces the next action — without recording the call manually.
Multilingual
Speaks every language your customers use
Captain AI handles every major European and US-market language out of the box, with regional variant detection — it knows the difference between US and UK English, European and Latin American Spanish, France and Canadian French.
Plus Italian, Dutch, Portuguese, Polish, Swedish, Danish, and 20+ more European languages — auto-detected per conversation.
Bot flow builder
Build automations without writing code
The visual flow builder lets your operations team set up booking, lead qualification, cart recovery, FAQs, and branch routing — without touching IT. Drag-and-drop nodes, conditional branches, integrations with your tools.
- Visual drag-and-drop editor with branching logic
- Pre-built templates for common flows (booking, recovery, qualification)
- Conditional steps based on customer data, channel, time, sentiment
- Integrates with Shopify, Salla, Zid, Google Calendar, Cal.com, and your custom APIs
- Test and preview before publishing — no broken flows in production
- Version history — roll back to any previous version of the flow
When AI hands off
Knows when to stop and bring in a human
Captain AI escalates conversations the moment it detects: complaints, frustration, legal/compliance topics, high-value customers, or simply low confidence in its own answer. The agent picks up with the full transcript, customer history, and a one-line summary already on screen.