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NewsIntroducing the Voxys Affiliate Program: 10% recurring on every customer you refer
Earn 10% recurring commission for the lifetime of every customer you refer to Voxys Connect — and they get 10% off their first 3 months. Open to agencies, consultants, and creators in the customer-communication space.
ChangelogUpstream update — Meta's new WhatsApp template categories
Meta reclassified WhatsApp message templates into three categories last week, with different pricing tiers per category. Here's what changed, what we updated in Voxys to handle it, and what you need to do (mostly: nothing).
ProductData residency for EU and GCC customers now available
Business and Enterprise customers can now choose where their conversation data is stored — EU (Frankfurt) or GCC (Bahrain). Same product, same APIs, jurisdictionally compliant.
NewsVoxys partners with Optimum Performance Insurance Brokerage
Optimum Performance, a leading insurance broker in the region, is rolling out Voxys Connect to manage policy renewals, claim notifications, and broker–client conversations on WhatsApp.
Case StudyRecovering $48K in abandoned carts in 30 days: a Shopify success story
A US-based skincare brand connected Voxys Connect to their Shopify store, set up a single WhatsApp cart-recovery flow, and recovered $48,000 in carts the email reminders had missed.
NewsVoxys partners with Carousel Travel to power their customer messaging
Carousel Travel is moving their entire customer communication — pre-trip planning, in-trip support, post-trip follow-up — onto Voxys Connect. Captain AI handles tier-1 itinerary questions in Arabic and English across WhatsApp.
Captain AIWhen AI hands off to humans: designing escalation logic that works
The best AI-powered support isn't the one that resolves the most tickets — it's the one that knows when not to try. Here's how Captain AI decides when to bring a human in, and how to tune that line for your team.
Case StudyHow a Dubai restaurant group cut no-show reservations by 40% with WhatsApp
No-shows are a chronic problem for hospitality — until they're not. A Dubai restaurant group replaced their SMS reminder flow with a WhatsApp confirmation bot and cut no-shows from 18% to 11% in six weeks.
NewsVoxys Connect launches with multilingual AI for global support teams
Today we're opening Voxys Connect to teams worldwide — a unified customer communication platform with Captain AI handling conversations in 50+ languages out of the box.
TutorialBuild your first bot flow: a step-by-step guide
Bot flows automate repetitive question patterns without trying to replace human conversation. Here's how to build one that books an appointment, captures qualified leads, or recovers an abandoned cart — in under an hour.
Tutorial5 mistakes teams make when migrating customer support from email to WhatsApp
Switching from email to WhatsApp is one of the highest-leverage moves a support team can make — but the migration goes wrong in predictable ways. Avoid these five and you ship in two weeks, not twelve.
ProductUnified inbox now supports TikTok and Telegram
Two new channels go live this week: TikTok Direct Messages for creator-led brands, and Telegram for teams operating in markets where it's the default messenger.
Case StudyHow a UK fintech cut first-response time from 14 hours to 4 minutes
When a London-based neobank rolled out Voxys Connect for their consumer support team, their median first-response time dropped 99% in six weeks. Here's what they changed.
Captain AIWhat is Captain AI, and how is it different from a generic LLM?
Captain AI sits on top of frontier models but adds the context, guardrails, and routing logic a customer support team actually needs. Here's what we built on top, and why off-the-shelf ChatGPT isn't enough.
TutorialHow to write a WhatsApp template Meta will approve first try
Meta rejects about 30% of WhatsApp templates on first submission. The reasons are predictable — four rules, ten minutes, and your approval rate jumps from 70% to 99%.
TutorialConnect WhatsApp Business API to Voxys Connect in 10 minutes
A step-by-step walkthrough of provisioning a WhatsApp Business number, verifying it, and routing the first message to your unified inbox — without touching Facebook Business Manager.