Conversations
Labels
Tag and organize conversations.
Conversations
Private notes
Internal team discussions on a thread.
Conversations
@mentions
Loop in teammates with notifications.
Conversations
Teams
Create internal teams for routing.
Conversations
Assignments
Auto- or manual-assign conversations.
Conversations
Priority levels
Mark conversations as low, medium, high, urgent.
Conversations
Read receipts
See when customers read your message.
Conversations
Collision detection
Prevent two agents replying to the same customer.
Conversations
Conversation filters
Saved views with advanced filters.
Conversations
Bulk actions
Update many conversations at once.
Conversations
Universal search
Search across every channel and history.
AI
Captain AI
AI copilot with intent + tone understanding.
AI
Arabic dialects
Gulf, Egyptian, Levantine, Maghrebi auto-detected.
AI
Bot flow builder
No-code visual builder for branching flows.
AI
AI-suggested replies
Draft replies your team can edit and send.
AI
Thread summaries
Auto-summarize long conversations on demand.
AI
Sentiment analysis
Detect customer sentiment per message.
Automation
Automation rules
Trigger actions on conversation conditions.
Automation
Macros
One-click multi-step action sequences.
Automation
SLA management
First-response and resolution-time targets.
Automation
Business hours
Set availability schedules per inbox.
Automation
Smart auto-assignment
Route by language, region, agent load, and more.
Automation
Agent capacity
Cap simultaneous conversations per agent.
Automation
Escalation rules
Hand off to a human on confidence or trigger.
Marketing
WhatsApp campaigns
Bulk broadcasts with audience segments.
CRM
Built-in CRM
Contacts, companies, pipeline, deals, lead scoring.
CRM
Kanban sales pipeline
Drag-and-drop deal stages beside the chat.
CRM
Deals & revenue
Track deal value, probability, and owner.
CRM
Lead scoring
Score contacts on behavior and channel signals.
CRM
Follow-up tasks
Tasks tied to a conversation or deal.
CRM
Contact profiles
Unified customer view across every channel.
CRM
Companies / organizations
Group contacts by company with their own pipeline.
CRM
Contact notes
Add notes to customers from any conversation.
CRM
Custom attributes
Add custom fields to contacts and conversations.
CRM
Contact segments
Filter and group contacts for campaigns.
CRM
Conversation history
Full timeline across every channel and agent.
CRM
CSV import
Bulk import contacts and attributes.
Analytics
Live view
Real-time support dashboard.
Analytics
Conversation reports
Volume, response, and resolution metrics.
Analytics
Agent reports
Track per-agent performance.
Analytics
Team reports
Team-level performance analytics.
Analytics
Inbox reports
Insights per channel or inbox.
Analytics
Label reports
Analytics filtered by labels.
Analytics
CSAT
Customer satisfaction surveys + reports.
Analytics
Captain AI reports
AI accept/edit/reject rates and savings.
Analytics
Export reports
CSV + BI export of any report.
Productivity
Keyboard shortcuts
Navigate the inbox without leaving the keyboard.
Productivity
Command bar (Cmd+K)
Quick-access commands and search.
Productivity
Canned responses
Saved message templates with variables.
Productivity
WhatsApp templates library
Pre-approved WhatsApp templates organized.
Productivity
Mobile app
iOS and Android apps for agents on the go.
Customization
Widget customization
Brand colors, position, and copy for your web chat.
Customization
Help center
Branded knowledge base portal for self-service.
Customization
50+ languages
Native multilingual UI + AI.
Customization
12-currency pricing
Auto-detected local currency at checkout.
Customization
Pre-chat forms
Collect info before a chat starts.
Customization
Email templates
Branded outbound email designs.
Customization
Custom domain
Host the chat and help center on your domain.
Customization
RTL support
Right-to-left language layout for Arabic and Hebrew.
Integrations
REST API
Full API surface for every entity.
Integrations
Webhooks
Real-time event callbacks.
Integrations
Integrations hub
Shopify, Salla, Zid, Make, n8n, Zapier, Slack, and more.
Integrations
Google Translate
Auto-translate inbound messages.
Integrations
Google Dialogflow
Connect existing Dialogflow agents.
Integrations
Dashboard apps
Embed your custom apps inside the inbox.
Security
SOC 2 Type II
Enterprise-grade compliance.
Security
Data encryption
Encryption at rest and in transit.
Security
Audit logs
Track every action on the account.
Security
Roles & permissions
Custom roles down to action-level.
Security
SSO / SAML
Single sign-on with Okta, Azure AD, and more.
Security
GDPR compliance
Data subject requests + privacy controls.
Security
Regional data residency
EU, GCC, or US data residency on enterprise.
Security
Two-factor auth
TOTP and SMS-based 2FA for agents.