Overview
Contact profiles are the source of truth for everyone who talks to your business. Each profile pulls together identity, channels, conversation history, deals, and notes across WhatsApp, email, SMS, Instagram, and the other six channels Voxys supports — so your team stops re-asking questions customers have already answered. Captain AI uses the same profile to personalize replies and route conversations, which means context follows the customer instead of dying inside a single channel.
- Merge duplicate contacts across phone, email, and social handles
- Add custom fields for the data your business actually tracks
- See full conversation history across all 9 channels in one timeline
- Tag and segment contacts for campaigns and reporting
- Link contacts to companies, deals, and pipeline stages
- Attach files, notes, and follow-up tasks to any profile
- Control field-level visibility per team and per role
How it works
Capture from any channel
New conversations on WhatsApp, email, or any connected channel create a contact automatically. Existing contacts get matched and enriched in place.
Enrich with custom fields
Define the fields your team needs — VAT number, plan, language, city — and edit them inline or via API. Imports and CSV merges keep history intact.
Use it everywhere
The profile drives Captain AI replies, bot flows, segmentation, and pipeline views. Update it once and every channel and report sees the change.