Overview
Every order milestone becomes a proactive WhatsApp update, pulled from your store and courier. Customers stop asking 'where's my order?', and your inbox stops being a status desk.
- Automatic updates for every fulfilment milestone
- Live courier and tracking-number links in chat
- Status pulled from your store and shipping providers
- Delivery-day and out-for-delivery reminders
- Failed-delivery alerts with one-tap rescheduling
- Every update logged on the customer's timeline
How it works
1
Order ships
Voxys reads the fulfilment event from your store or courier and sends the customer a tracking update.
2
Status changes push automatically
In transit, out for delivery, delivered — each milestone fires its own message, no agent involved.
3
Exceptions get handled
Failed or delayed deliveries trigger an alert with a one-tap option to reschedule or update the address.