Overview
Live view is a real-time operations dashboard for support and sales leads who need to know what's happening right now — not yesterday. Watch open conversations, agent status, queue depth, response times, and Captain AI handoffs update second by second across all nine channels. It's the screen you put up on the wall during a campaign, a product launch, or a Monday morning rush.
- Live counters for open, pending, and resolved conversations
- Per-agent status: online, busy, on break, offline
- Queue depth and oldest-waiting conversation per channel
- Captain AI handoff rate and resolution rate in real time
- First response and average handle time updating live
- Drill into any active conversation in one click
- Wallboard mode for TV displays in the ops room
How it works
1
Open the live view
Pin it as your default reporting tab or cast it to a wall display. No setup, no SQL — it's on from day one.
2
Filter by team or channel
Narrow to a single inbox, team, or campaign so leads see exactly the slice they own. Filters persist per user.
3
Act on what you see
Reassign a stuck conversation, message an idle agent, or jump into a chat directly from the live tile.