Overview
Contact segments turn your CRM into a live targeting layer. Build saved audiences from any combination of profile fields, channel behavior, deal stage, conversation sentiment, language, or custom attributes — then use them anywhere in Voxys. Segments stay in sync as contacts move through the pipeline, so a "high-intent leads from WhatsApp" list is always accurate the moment you open it.
- Combine filters with AND/OR logic across 30+ contact attributes
- Segment by channel, last message, sentiment, or detected language
- Save, name, and share segments with your team
- Target broadcasts and bot flows to a segment in one click
- Auto-update membership as contacts match or drop criteria
- Export any segment to CSV or sync via webhook
- Use segments as triggers inside the no-code flow builder
How it works
1
Build the filter
Pick attributes, tags, deal stage, channel, or activity. Stack conditions with AND/OR until the audience looks right.
2
Save and name it
Name the segment, share it with your team, and pin it to the contacts sidebar for one-click access.
3
Use it anywhere
Send a broadcast, route a bot flow, or assign agents — every Voxys workflow can target a saved segment.