Overview
AI-suggested replies put a draft response in the composer before your agent finishes reading the customer's message. Captain AI reads the full thread, pulls context from the CRM record next to the chat, and writes in the customer's language and tone — including Gulf, Egyptian, Levantine, and Maghrebi Arabic. Agents review, tweak if needed, and send. It's built for support and sales teams who want consistent answers without scripting macros for every scenario.
- Draft replies appear in the composer within two seconds
- Matches the customer's language across 50+ supported languages
- Pulls order, deal, and contact context from the built-in CRM
- Adjusts tone: friendly, formal, apologetic, or closing a sale
- Works across WhatsApp, Instagram, email, web chat, and 5 more channels
- One-click send, edit inline, or regenerate with a different angle
- Learns from agent edits to improve suggestions over time
How it works
Captain AI reads the thread
As soon as a customer message arrives, Captain AI parses intent, sentiment, and any linked CRM record. It detects the language and dialect automatically.
A draft lands in the composer
The agent sees a ready reply with the right tone and the right facts — product details, order status, pricing. No copy-paste from another tab.
Agent reviews and sends
Send as-is, edit a line, or ask for a different version. Every edit teaches Captain AI how your team actually talks to customers.