Overview
Customers tap call on your WhatsApp number; an agent answers in the browser. Place outbound calls from any conversation in one click. Every call is recorded, transcribed by AI, and analyzed by Captain AI — so calls stop being dead-ends and start feeding your CRM with structured context.
- Inbound calls from customers are 100% free
- Outbound billed per second, only when the customer answers
- Auto-recorded with searchable transcripts in the conversation thread
- Sentiment, intent, and action items extracted by Captain AI
- Route to a live agent, an AI voice bot, or a callback queue
- Trigger Voxys bot flows and automation rules on missed call, negative sentiment, or call completion
How it works
1
Customer taps call in WhatsApp
Floating call widget appears in your browser with caller name, contact history, and Accept/Decline. Rings every online agent.
2
Agent answers with full context
Previous messages, orders, tickets, and AI-suggested talking points are visible during the call — no app switching.
3
Transcript + summary land in CRM
After hangup, the recording, full transcript with speaker labels, sentiment score, and action items post directly into the conversation timeline.