Overview
Team reports give managers a clear read on conversation volume, response time, resolution rate, and CSAT broken down by agent, team, shift, and channel. Built for support leads and ops managers who need to staff correctly, coach individuals, and prove SLA performance to the rest of the business. Captain AI's auto-handled conversations are reported separately, so you can see the real human workload alongside what AI deflected.
- Compare agents on response time, resolutions, and CSAT side by side
- Filter by team, channel, inbox, tag, or date range
- See live workload — who's online, busy, or idle right now
- Track first response and full resolution against your SLA targets
- Separate Captain AI deflections from human-handled conversations
- Export any report to CSV or schedule weekly email digests
- Drill from a chart into the underlying conversations in one click
How it works
Pick a team and range
Choose the team, agents, channels, and date range you want to analyze. Save the combination as a view you can return to.
Read the breakdown
Voxys charts volume, response time, resolution rate, and CSAT per agent and per shift. Click any bar to see the exact conversations behind the number.
Share or schedule
Export to CSV, share a link with your manager, or schedule a weekly digest that lands in your inbox every Monday morning.