Overview
Captain AI reads intent, tone, and context across 50+ languages including four Arabic dialects (Gulf, Egyptian, Levantine, Maghrebi). It drafts replies, summarizes threads, escalates to humans on its own judgment, and learns from your team's edits.
- 50+ languages with native-tone understanding
- 4 Arabic dialects detected automatically
- Intent + sentiment + urgency classification
- Drafts replies your team can edit, not auto-send by default
- Hands off to humans on its own confidence + escalation rules
- Learns from every accepted, edited, or rejected suggestion
How it works
1
Connect your knowledge
Point Captain at your help center, product catalog, FAQs, and past resolved tickets. No re-formatting needed.
2
Set your handoff rules
Define when AI takes over and when it must escalate — by intent, sentiment, dialect confidence, or business rules.
3
Review & improve
Every reply is logged. Your team edits, accepts, or overrides — and Captain learns. No prompt engineering required.