Overview
Lead scoring ranks every contact in your CRM by how likely they are to buy, so reps work the right deals instead of the loudest ones. Voxys combines explicit signals you define (budget, role, country, plan interest) with behavioural signals Captain AI picks up from the conversation across all nine channels — intent, buying questions, objections, sentiment. Scores update live as new messages, replies, and pipeline activity come in, and they show up next to the contact in the inbox and on the Kanban board.
- Score on profile fields, conversation activity, and pipeline stage
- Captain AI reads intent and objections to adjust scores live
- Set custom rules per pipeline — sales, support, or onboarding
- Auto-assign hot leads to a rep, queue, or round-robin
- Sort and filter the Kanban board by score, not just date
- See score history and what changed it on the contact timeline
- Trigger follow-up tasks or sequences when leads cross a threshold
How it works
Define your scoring model
Pick the fields, events, and conversation signals that matter for your pipeline. Weight each one — Voxys ships sensible defaults you can keep or rewrite.
Voxys scores every contact live
As messages arrive across WhatsApp, email, and the other channels, Captain AI updates scores in real time. Reps see the number next to every conversation.
Route and act on hot leads
High-scoring contacts auto-assign to the right rep, jump pipeline stages, or trigger a follow-up task. Cold ones drop into nurture without cluttering the board.