Overview
Connect your Google Cloud Translation key and Voxys auto-translates customer messages into your agents' language and their replies back into the customer's language, in real time across every channel in the inbox. It's a practical fallback for teams who serve a long tail of languages outside the 50+ Captain AI handles natively, and useful when a Spanish or Vietnamese conversation lands in a queue staffed by English speakers. Translations are logged on the conversation so supervisors and the CRM keep a clean audit trail.
- Auto-detect the customer's language on first message
- Translate inbound messages into each agent's preferred language
- Translate agent replies back into the customer's language on send
- Toggle translation per conversation when a bilingual agent takes over
- Works across WhatsApp, email, SMS, web chat, and social DMs
- Original and translated text stored side-by-side for audit
- Bring your own Google Cloud key — pay Google directly for usage
How it works
Connect your Google key
Paste a Google Cloud Translation API key into Voxys settings and pick which inboxes should use it.
Set agent languages
Each agent sets their working language in their profile. Voxys uses it as the translation target for everything they receive.
Chat normally
Voxys detects the customer's language, translates both directions in real time, and shows the original message on hover for context.