Overview
Captain AI reads, replies, and tags conversations in 50+ languages across every channel in your inbox. Arabic ships with four native dialects (Gulf, Egyptian, Levantine, Maghrebi) instead of stiff MSA, and Spanish, French, German, Portuguese, Turkish, Hindi and Urdu sound native too. Useful when your team is small but your customer base is not.
- Auto-detect the incoming language and reply in the same one
- Switch between Arabic dialects mid-thread without breaking context
- Translate operator notes and macros on the fly for handoffs
- Localize bot flows once, deploy across all 50+ languages
- Match tone and formality per market, not just vocabulary
- Route conversations to agents by detected language and dialect
- Localized CRM fields, currencies and date formats per contact
How it works
1
Detect on first message
Captain AI identifies the language and dialect from the first inbound message and tags the conversation. No language picker, no menu prompts.
2
Reply in the same voice
Drafts and autoresponses use the customer's exact dialect and register. Your agents can review, edit, or send as-is.
3
Route and report by language
Send Gulf Arabic to Riyadh, French to Tunis, English to anyone. Dashboards break down volume, CSAT and resolution time per language.