Overview
Label reports turn the tags your team and Captain AI apply to conversations into a working dashboard. Filter by label to see volume trends, response times, resolution rates, CSAT, and which channels and agents handle each topic best. It's how support leads spot a rising issue, product teams catch a feature request pattern, and ops know which tags are draining time.
- Track conversation volume per label over any date range
- Compare first response and resolution time across labels
- Break down each label by channel, team, and agent
- See CSAT and sentiment scored per label automatically
- Spot trending tags Captain AI applied this week
- Export any label report to CSV or scheduled email
- Drill from a chart straight into the tagged conversations
How it works
1
Tag your conversations
Agents add labels manually or let Captain AI auto-tag by intent, topic, and sentiment across all channels.
2
Open the label dashboard
Pick the labels you care about, set a date range, and slice by channel, team, or agent.
3
Act on what you see
Drill into the underlying conversations, schedule the report by email, or route rising tags to the right queue.