Feature-by-feature comparison
Based on publicly available 2026 plans and product documentation. WhatsApp Business App is Meta's free single-device app — not the WhatsApp Business Platform (API).
Messaging channels
AI and automation
CRM and sales pipeline
Team collaboration
Pricing and commercial
Why teams outgrow the WhatsApp Business App
One device, one person — and that is the ceiling
The Business App was built for solo merchants. You can link a handful of devices, but only one person handles a chat at a time. The moment you have two agents trying to answer the same customer, things break — duplicate replies, missed messages, no internal notes.
WhatsApp is the only channel
Your customers also email, DM on Instagram, call, and message on Messenger. The Business App handles WhatsApp and nothing else, so your team ends up juggling six tabs and losing context every time a conversation moves between channels.
Automation stops at quick replies
Greeting messages, away messages, and saved replies are useful — but they are not AI. There is no intent detection, no sentiment analysis, no multilingual understanding, and no way to build a real conversational flow. Anything beyond a canned response needs a human.
No CRM, no pipeline, no reporting
Labels are the only organisation you get. There is no way to track deals through stages, score leads, set follow-up tasks, or report on agent performance. For any team running a sales motion through WhatsApp, this is the wall you hit fastest.
How Voxys is different
A real team inbox
Assign conversations, leave private notes, set roles and SLAs, and track who replied to what. Multiple agents on one WhatsApp number, working at the same time, without stepping on each other.
Nine channels, one screen
WhatsApp Business API plus email, SMS, voice, Instagram DM, Telegram, Messenger, TikTok DM, and web chat — all in the same inbox, with the same customer record across every conversation.
Captain AI does the first reply
An AI agent that understands intent, sentiment, and tone across 50+ languages and four Arabic dialects. It answers, qualifies, books, and routes — and hands off cleanly when a human is needed.
Sales CRM built into the chat
Contacts, companies, a Kanban deal pipeline, lead scoring, and follow-up tasks live next to the conversation. No second tool, no syncing, no lost context between sales and support.
Honest, flat pricing
Per-seat subscriptions in your local currency — no per-conversation surcharges on top of Meta's rates, no quote-only pricing for mid-market, no surprise overage bills at month-end.
Built for MENA, ready for the world
Arabic-first product UI, GCC data residency on Enterprise, 12-currency billing, and a team that knows the region. Also runs in EU and US data centres for global teams.
Pricing side by side
Voxys prices are list prices for 2026, billed monthly in BHD with local currency available in 12 regions. WhatsApp Business App is free, but the WhatsApp Business Platform (API) charges per-conversation fees set by Meta — those apply to any API provider.
Frequently asked questions
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Voxys vs 360dialog
Voxys vs 360dialog — full product with AI and inbox vs raw BSP access.