Help Scout was built around email and a chat widget. If your buyers reach you on WhatsApp, Instagram, TikTok, or SMS, you end up running three or four other tools beside Help Scout and stitching context together by hand.

AI sits behind an upgrade

Help Scout's AI features — drafts, summaries, AI Answers — are gated to higher plans or metered add-ons. On Voxys, Captain AI is included on the Business plan with no per-resolution fee, so agents actually use it from day one.

No sales pipeline

Help Scout has contacts, not a CRM. The moment a support conversation turns into a sales opportunity, it leaves your system. Voxys keeps the deal, the pipeline stage, and the follow-up task next to the conversation that started it.

USD-only billing

Help Scout bills in US dollars. For teams in Riyadh, Dubai, Cairo, or Doha, that means FX swings, awkward invoices, and finance work. Voxys prices in 12 local currencies and auto-detects the right one at checkout.

How Voxys is different

Omnichannel, not email-plus-chat

WhatsApp Business API, voice, SMS, Instagram, Facebook, TikTok, Telegram, web chat, and email — all in one inbox with shared history per contact.

Captain AI in the box

A multilingual AI agent across 50+ languages and four Arabic dialects, with intent and sentiment detection, included on the Business plan.

Sales CRM beside the inbox

Contacts, companies, a Kanban deal pipeline, lead scoring, and follow-up tasks — so support conversations that turn into revenue stay in one system.

Flat per-seat pricing

No per-conversation, per-resolution, or per-message surprise on your invoice. You pay for seats, and that's it.

Local billing

Auto-detected pricing in BHD, SAR, AED, KWD, OMR, QAR, EGP, USD, EUR, GBP and more — no FX guesswork for finance teams.

Regional data residency

Choose EU, GCC, or US hosting on Enterprise. Important for regulated industries and teams with in-country data requirements.

Pricing side by side

Voxys prices are fixed local rates, not live FX. Help Scout pricing reflects published 2026 plans on helpscout.com and is billed in USD per user per month.

Voxys

Help Scout

Entry tier

Starter — BHD 49/mo (3 seats, 1 inbox)

Standard — around $25/user/mo

Mid tier

Business — BHD 149/mo (10 seats, Captain AI included)

Plus — around $50/user/mo

Top tier

Enterprise — custom, regional data residency

Pro — around $65/user/mo, annual only

AI agent

Included on Business

AI add-on, per-resolution pricing

Free trial

14 days, no credit card

15 days, no credit card

Currency

12 local currencies

USD only

Frequently asked questions

Most teams move in under a week. We import contacts, conversation history, saved replies, and tags via CSV or the Help Scout API. Your existing email forwarding addresses keep working, and we run both inboxes in parallel for as long as you need.

On the email shared-inbox basics — assignments, mentions, saved replies, collision detection, SLAs — yes. Help Scout still has the more mature public-facing knowledge base and Beacon widget today; we cover those gaps with our help-center module on the roadmap and a strong embeddable web chat.

Help Scout's AI is mostly an assistant layer — drafts, summaries, tone shifts — and it bills as an add-on on smaller plans. Captain AI is a full multilingual agent that resolves tickets end-to-end across 50+ languages and four Arabic dialects, with intent and sentiment detection, included in the Business plan at no extra cost.

Two weeks of overlap billing and roughly 4 to 12 hours of admin time to map workflows. Your agents will need a day to learn the new inbox layout. The bigger shift is mental: Voxys handles WhatsApp, Instagram, voice, and SMS in the same view, so most teams end up consolidating other tools and saving money within a quarter.

Yes. Voxys runs WhatsApp template broadcasts, SMS campaigns, and email sequences from the same contact database as your inbox. This is the single biggest reason commerce and services teams switch — Help Scout is built for reactive support, not proactive outreach.

Voxys offers regional data residency on Enterprise across EU, GCC, and US. Help Scout hosts in the US and EU. For teams in Saudi, the UAE, or Qatar that need data inside the region for compliance, this is often the deciding factor.

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See where your support inbox could go next

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