Feature-by-feature comparison
Based on publicly available 2026 plans. We refresh this quarterly — flag anything that looks off and we'll fix it.
Messaging channels
AI and automation
CRM and sales pipeline
Team collaboration
Pricing and commercial
Why teams move from Tawk.to to Voxys
Customers live beyond your website
Tawk.to is excellent at one thing: a chat bubble on a webpage. The moment a customer messages you on WhatsApp, Instagram, or SMS, you're back to juggling tabs. Voxys puts all nine channels in one inbox.
Every useful feature is an add-on
The base product is free, but AI Assist, video chat, knowledge bases, and extra agents all carry separate fees. By the time you've assembled a real support stack, you're often paying more than a flat Voxys seat — and managing several billing lines.
No CRM, no pipeline, no follow-up
Tawk.to gives you visitor properties and tags, not deals, lead scoring, or follow-up tasks. Sales teams end up copying conversations into HubSpot or a spreadsheet. Voxys keeps the pipeline next to the conversation that started it.
USD billing, US-hosted data
Tawk.to bills in US dollars and hosts data on its own infrastructure with no residency choice. For MENA teams that means currency volatility on every invoice and a harder conversation with compliance. Voxys bills in 12 local currencies and offers EU, GCC, and US residency on Enterprise.
How Voxys is different
Nine channels, one inbox
WhatsApp Business API, Instagram DM, Facebook Messenger, Telegram, TikTok DM, SMS, voice, email, and web chat — answered from the same view, by the same agent.
Captain AI on Business plan
Multilingual AI that handles full conversations in 50+ languages and four Arabic dialects. Included on Business, not a metered add-on that surprises you next month.
CRM that lives with the chat
Contacts, companies, Kanban pipeline, deals, lead scoring, and follow-up tasks sit next to every conversation. Sales stops being a copy-paste job.
Flat per-seat pricing
Pay per agent, not per conversation, not per AI reply. Predictable invoices in 12 local currencies, auto-detected at checkout.
Outbound campaigns built in
Run WhatsApp template broadcasts, drip sequences, and re-engagement flows directly from Voxys. Tawk.to has no outbound capability — it's inbound chat only.
Regional residency and support
Enterprise plans pin data to EU, GCC, or US. Support team in MENA business hours, in English or Arabic, no overnight ticket queues.
Pricing side by side
Tawk.to plans pulled from public pricing as of 2026. Voxys prices are flat per seat in your local currency — no per-conversation fees.
Frequently asked questions
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