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VoxysLiveChat

LiveChat's polished chat widget — and where Voxys takes over

An honest comparison from the Voxys team — where LiveChat earned its reputation, and where a modern omnichannel platform with built-in AI and CRM is the better fit.

  • WhatsApp, SMS, voice and 7 more channels in one inbox
  • Captain AI in 50+ languages, included from Business plan
  • Native CRM and Kanban pipeline beside every chat
  • Local pricing in 12 currencies, no per-conversation fees
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At a glance

Voxys
LiveChat
WhatsApp & 8 channels in base
Add-on
AI included in plan
From Business
Separate product
Native CRM & pipeline
4 dialects
12 currencies
USD only

Feature-by-feature comparison

Based on publicly available LiveChat, ChatBot, and HelpDesk plans as of 2026. Vendor pricing and bundling change — verify on livechat.com before signing.

Messaging channels

Voxys
LiveChat
Add-on
Add-on
Add-on
Via HelpDesk

AI & automation

Voxys
LiveChat
Multilingual AI agent
50+ languages
English-first
4 dialects
Intent detection
Limited
Add-on
Via ChatBot
AI included in plan
Business+
Separate product
Auto-summarization
Limited

CRM & sales pipeline

Voxys
LiveChat
Native CRM contacts
Basic
Limited
Deal value tracking
Pipeline reports

Team collaboration

Voxys
LiveChat
Internal notes
Agent assignment rules
Conversation tagging
Shift & away modes

Pricing & commercial

Voxys
LiveChat
12 currencies
USD only
Per-conversation fees
Free trial
14 days
14 days
Per-seat pricing
AI in base price
From Business
Separate billing
Annual discount
20% off
~17% off
Enterprise

Why teams move from LiveChat to Voxys

You need three subscriptions to get one platform

LiveChat, ChatBot, and HelpDesk are billed separately. By the time you've added AI and a ticketing layer, you're managing three contracts and three data models. Voxys ships all of it in one plan with one inbox.

WhatsApp and SMS feel like afterthoughts

LiveChat started as a web chat tool, and it shows. WhatsApp Business API, SMS, and Instagram run as integrations rather than first-class channels. If most of your customers reach you on WhatsApp, you want a platform that was designed for it.

AI is English-first and sold separately

ChatBot handles scripted flows well but isn't built for Arabic dialects or deep multilingual intent. Captain AI ships with Gulf, Egyptian, Levantine, and Maghrebi coverage out of the box, included from our Business plan.

No native CRM means context lives elsewhere

LiveChat treats the conversation as the unit of work. There's no built-in deal pipeline, lead scoring, or company record — so your sales team ends up syncing to HubSpot or Salesforce. Voxys gives you the pipeline beside the chat.

How Voxys is different

Nine channels, one inbox, one bill

WhatsApp Business API, web chat, email, SMS, voice, Instagram, Telegram, Messenger, and TikTok — all included, all routed into the same shared inbox.

Captain AI from the Business plan

Multilingual AI with intent, sentiment, and tone detection is included from BHD 149/mo, not sold as a separate product with its own usage meter.

Arabic dialects done properly

Gulf, Egyptian, Levantine, and Maghrebi handled natively — not English with Arabic translation patched on top.

Sales CRM lives beside the chat

Contacts, companies, Kanban pipeline, lead scoring, and follow-up tasks ship in the box. Your sales team stops paying for a separate CRM.

Pricing in your currency

Auto-detected at checkout across BHD, SAR, AED, KWD, OMR, QAR, EGP, USD, EUR, GBP and more. No USD-only surprise on the invoice.

Regional data residency

GCC, EU, and US residency available on Enterprise — useful when your compliance team needs data to stay in-region.

Pricing side by side

LiveChat prices reflect public 2026 plans billed annually in USD; AI (ChatBot) and ticketing (HelpDesk) are billed separately. Voxys includes channels, CRM, and Captain AI from Business upward.

Voxys
LiveChat
Entry plan
Starter — BHD 49/mo (3 seats, 1 inbox)
Starter — $24/mo per agent
Mid tier with AI
Business — BHD 149/mo (10 seats, Captain AI)
Team $49 + ChatBot from $65/mo
Enterprise
Custom with GCC/EU/US residency
Custom — contact sales
Per-conversation fees
None
None on LiveChat, usage on ChatBot
Free trial
14 days, no credit card
14 days, no credit card
Currencies
12 local currencies
USD only

Frequently asked questions

Most teams move in under a week. We import your agents, canned responses, and chat history via CSV, and our team helps you re-point your website widget and reconnect Meta, WhatsApp, and email channels. There's no contract lock-in on either side, so you can run both in parallel during cutover.
Yes, for the chat widget itself — customizable appearance, pre-chat forms, triggers, agent ratings, file sharing, transcripts. Where LiveChat has a longer track record is mature reporting dashboards; we cover the operational metrics most teams use day-to-day, but if you live in deep custom analytics, ask us for a walkthrough first.
LiveChat's ChatBot is a separate paid product built around scripted flows and English-first NLP. Captain AI is included from our Business plan, understands 50+ languages with four Arabic dialects natively, and handles intent, sentiment, and tone in the same conversation. If your audience is MENA or multilingual, the gap is real.
Mostly the time to retrain agents on a new UI — usually a day. You'll save on the LiveChat + ChatBot + HelpDesk bundle by consolidating into one Voxys plan, and you'll stop paying separately for channels that come standard with us, like WhatsApp Business API and SMS.
Yes. WhatsApp template broadcasts, SMS campaigns, and email sequences are built in, with opt-out handling, delivery tracking, and CRM segments as audiences. LiveChat is fundamentally an inbound chat tool — outbound marketing isn't its core, and you'd typically bolt on a separate ESP or campaign tool.
Voxys runs on regional infrastructure with EU, GCC, and US residency available on Enterprise. LiveChat hosts primarily in the US and EU. If your compliance team requires data to stay in-region — particularly for KSA, UAE, or Qatar regulators — that's worth raising in your vendor review.

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One platform instead of three subscriptions

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Start free trial