Tidio started as a website chat widget, and it shows. Once your customers expect WhatsApp, voice and SMS as first-class channels, the unified inbox starts feeling stitched together rather than built around them.

The AI bill keeps climbing

Lyro is a separate add-on layered on top of your base plan, and it meters by AI conversations. A growing support volume can push the AI line item past the price of the platform itself.

Conversation caps surprise the finance team

Tidio's tiers are gated by billable conversations. Once you cross a threshold mid-month, you either jump a plan or watch automations slow down. Voxys charges per seat, not per conversation.

There is no real sales pipeline

Tidio is built around support. If you want a Kanban pipeline, deal stages and lead scoring, you end up bolting on HubSpot or Pipedrive — two tools, two bills, two sources of truth.

How Voxys is different

Nine channels, one inbox

WhatsApp Business API, voice, SMS, email, Instagram, Messenger, Telegram, TikTok DM and web chat in a single thread per customer — not a tab switcher.

Captain AI is included

Multilingual AI across 50+ languages with intent, sentiment and tone detection ships inside the Business plan. No separate add-on, no per-conversation AI bill.

A sales CRM, not a contact list

Contacts, companies, Kanban pipeline, deals, lead scoring and follow-up tasks live next to the chat — so the rep closing the deal is the rep reading the conversation.

Predictable per-seat pricing

Flat seats with no per-conversation metering. You hire one more agent, you pay for one more seat — and the AI doesn't get more expensive every time a customer messages.

Local currency, local pricing

12 currencies auto-detected at checkout including BHD, SAR, AED, KWD and EUR. No surprise FX markup and no USD-only invoicing for finance teams that don't run on dollars.

Regional data residency

Enterprise customers can pin data to EU, GCC or US regions. Useful when procurement, legal or a regulator asks where the conversation logs actually live.

Pricing side by side

Voxys prices are flat per seat with AI included. Tidio prices are base plans only — Lyro AI is a separate monthly add-on. Always confirm with each vendor.

Voxys

Tidio

Free trial

14 days, no card

7-day premium trial

Entry tier

Starter — BHD 49/mo, 3 seats, 1 inbox

Starter — around $29/mo

Mid tier

Business — BHD 149/mo, 10 seats, Captain AI included

Growth — around $59/mo (AI add-on extra)

AI pricing

Included in Business

Lyro add-on, $39–$289/mo

Enterprise

Custom quote, data residency included

Tidio+ — from around $749/mo, sales call

Per-conversation fees

None

Conversation caps per tier

Frequently asked questions

Most teams move in under a week. We import contacts, chat history and canned responses, reconnect your channels (WhatsApp, Messenger, Instagram, email and the web widget), and rebuild bot flows in our visual builder. A solutions engineer runs the migration with you on the Business and Enterprise plans.

For the channels Tidio supports — web chat, email, Messenger, Instagram and WhatsApp — yes, with feature parity or better. Voxys adds voice, SMS, Telegram and TikTok DM, plus a built-in CRM and sales pipeline that Tidio leaves to third-party integrations.

Two real differences. First, Captain AI is included in the Business plan, not a paid add-on metered by AI conversations. Second, it natively handles 50+ languages and 4 Arabic dialects (Gulf, Egyptian, Levantine, Maghrebi), which matters if your customers don't all write in English.

Honest answer: a few days of setup and the time to retrain your team on a new UI. There's no contract lock-in on Voxys — month-to-month on Starter and Business — and we don't charge a migration fee. The savings usually show up the first month you stop paying for the AI add-on.

Yes. WhatsApp template broadcasts, SMS campaigns and email sequences run from the same contact database as your inbox. Tidio's outbound is largely web triggers and email — sending a WhatsApp campaign to a segmented list isn't really its job.

Voxys is cloud-hosted with regional data residency on Enterprise — EU, GCC or US. Tidio is US-hosted with limited residency options. If your procurement or legal team has a region requirement, that usually decides it on its own.

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See Voxys next to your Tidio setup

Book a 30-minute call. We'll open your Tidio account next to a Voxys workspace and you can decide if switching is worth it. No pitch deck.

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