SolutionsChannelsPricingAbout
Log inGet started
Back to all comparisons
VoxysTrengo

Trengo's omnichannel inbox — with a real CRM and an Arabic-native AI

An honest comparison from the Voxys team on where Trengo leads, where it falls short, and when switching actually pays off.

  • Built-in sales CRM and pipeline, not just a shared inbox
  • Captain AI speaks 4 Arabic dialects natively, plus 50+ languages
  • Flat per-seat pricing in 12 local currencies, no per-conversation fees
  • 9 channels including TikTok DM, Telegram and voice in one inbox
Start free trial

At a glance

Voxys
Trengo
Built-in sales CRM
Native Arabic AI
Limited
12 currencies
EUR / USD
Per-conversation fees
On AI plans

Feature-by-feature comparison

Based on Trengo's publicly available plans as of 2026. Features change — verify current Trengo capabilities before purchase.

Messaging channels

Voxys
Trengo

AI & automation

Voxys
Trengo
Native Arabic AI (4 dialects)
Languages supported
50+
25+
AI included in mid tier
Add-on
Tone matching per agent
AI usage caps
Plan-based
Per-resolution

CRM & sales pipeline

Voxys
Trengo
Basic
Limited
Deal stages tied to chats
Requires external CRM
Often

Team collaboration

Voxys
Trengo
Conversation assignment rules
Round-robin routing
SLA tracking
Role-based permissions

Pricing & commercial

Voxys
Trengo
Starting price
BHD 49 / mo
EUR 113 / mo
Per-conversation fees
On AI plans
12 currencies
EUR / USD
Free trial
14 days
7 days
Credit card to start trial
Annual discount
20%
Yes

Why teams move from Trengo to Voxys

The CRM is an afterthought

Trengo's contact view is fine for support tickets but thin for sales. Teams running a real pipeline end up paying for HubSpot or Pipedrive on the side and syncing two systems. Voxys ships contacts, companies, deals and lead scoring beside the inbox.

AI feels translated, not native

Trengo's AI works in Arabic but it's a translation layer over English-first models. Gulf and Egyptian customers notice immediately. Captain AI was trained on dialect data and handles Gulf, Egyptian, Levantine and Maghrebi as first-class, not as fallback.

Pricing in euros stings in the GCC

Trengo bills in EUR or USD, which means every renewal is an FX conversation with finance. Voxys publishes flat rates in BHD, SAR, AED, KWD, OMR, QAR, EGP and eight more, so the price you see is the price your bank sees.

AI resolutions get expensive fast

Trengo's AI is priced per resolution on top of the seat license, which makes high-volume support a metered cost center. Voxys includes Captain AI in the Business tier with plan-based caps, so heavy automation doesn't punish you.

How Voxys is different

Inbox and CRM in one product

Contacts, companies, deals and the Kanban pipeline live next to the conversation, so reps close deals without context-switching to a second tool.

Arabic-native AI

Captain AI handles 4 Arabic dialects as first-class languages, plus 50+ others. It detects intent, sentiment and tone — not just keywords.

Honest flat pricing

Per-seat rates in 12 local currencies, no per-conversation fees, no AI resolution metering on standard plans. Finance can budget without surprises.

9 channels, including the ones EMEA tools skip

WhatsApp, email, SMS, voice, Instagram, Messenger, Telegram, TikTok DM and web chat — all in the same inbox, all on every plan.

GCC data residency on enterprise

Regional hosting in EU, GCC and US for enterprise customers, so data sovereignty conversations don't kill the procurement cycle.

14-day trial, no card

Full product access for 14 days without a credit card. Trengo asks for one upfront on a shorter trial.

Pricing side by side

Trengo prices reflect their publicly listed Essentials, Boost and Pro tiers as of 2026. AI resolutions and WhatsApp conversation fees are billed separately on Trengo. Verify current pricing before purchase.

Voxys
Trengo
Entry tier
Starter — BHD 49/mo, 3 seats, 1 inbox
Essentials — EUR 113/mo, 5 users
Mid tier
Business — BHD 149/mo, 10 seats, Captain AI included
Boost — EUR 185/mo, AI as add-on
Top tier
Enterprise — custom
Pro — custom
Free trial
14 days, no credit card
7 days, card required
Per-conversation fees
None
WhatsApp conversation fees apply
AI pricing
Included in Business tier
Per AI resolution add-on
Local currency billing
12 currencies auto-detected
EUR / USD only

Frequently asked questions

We export your Trengo contacts, conversation history, custom fields and team structure, then map them into Voxys before go-live. WhatsApp Business API numbers are migrated through Meta's standard process — usually 3 to 5 business days with no downtime if planned right. Most teams are fully switched over in under two weeks.
Yes — WhatsApp, email, SMS, voice, Instagram DM, Facebook Messenger and web chat are on both. Voxys adds Telegram and TikTok DM, which Trengo doesn't natively support. If you depend on a Trengo-specific integration, tell us during the demo and we'll confirm parity.
Trengo's AI is solid for English and major European languages but treats Arabic as a translation target. Captain AI was trained on dialect data for Gulf, Egyptian, Levantine and Maghrebi Arabic, so it handles colloquial customer messages without falling back to MSA. For English-only EMEA teams the gap is smaller — be honest about your customer base when choosing.
Realistically: one to two weeks of an ops person's time for data migration and workflow rebuild, plus the WhatsApp number migration window. We don't charge migration fees on annual plans. The biggest hidden cost is retraining agents on a new inbox, which usually takes a day per team.
Yes. Voxys supports approved WhatsApp template campaigns with audience segmentation, scheduling and delivery analytics. Both platforms are capped by Meta's messaging tier limits, so volume capacity depends on your WABA tier, not the software.
Voxys offers regional data residency on enterprise — EU, GCC or US hosting depending on where your customers are. Trengo is EU-hosted by default with no GCC option, which matters for KSA and UAE compliance reviews. Both are cloud SaaS, no on-prem.

Other comparison guides

WhatsApp Business Platform

Voxys vs Wati

Voxys vs Wati — multilingual AI, channels beyond WhatsApp, and pricing transparency.

Meta's free app

Voxys vs WhatsApp Business App

When the free WhatsApp Business App isn't enough — and what you get when you upgrade.

Communication APIs

Voxys vs Twilio

Voxys vs Twilio — finished product vs developer toolkit.

See Voxys against your Trengo setup

Book a 30-minute demo and we'll walk through your current Trengo workflow, show the equivalent in Voxys, and tell you honestly whether switching is worth it for your team.

Start free trial