Gorgias bills per ticket on every tier, so a viral product drop or a Black Friday spike directly inflates your support bill. Voxys charges per seat — your cost stays the same whether you handle 500 or 50,000 conversations a month.

WhatsApp is a second-class citizen

Gorgias was built around email and Shopify chat. WhatsApp works, but it isn't the center of the product, and there's no native voice or SMS in the inbox. For MENA and LATAM brands where WhatsApp is the primary channel, that gap shows up daily.

Support and sales live in different tools

Gorgias is a helpdesk — there's no real CRM, pipeline or outbound campaigns. Teams end up paying for HubSpot or Klaviyo just to talk to the same customers. Voxys keeps tickets, deals and outbound in one contact record.

English-first AI in a multilingual world

Gorgias AI Agent is excellent at English D2C support and Shopify-shaped questions. It is not built for Gulf Arabic, Egyptian Arabic, Levantine Arabic or mixed-language conversations the way Captain AI is — and AI resolutions are billed on top of seats.

How Voxys is different

One inbox, nine channels

WhatsApp, email, SMS, voice, Instagram, Messenger, Telegram, TikTok DM and web chat in a single thread view — without bolting on a separate WhatsApp BSP.

Flat per-seat pricing

You pay for agents, not for tickets or AI resolutions. Spikes during sales events don't punish you with a bigger invoice.

Captain AI, multilingual by default

50+ languages and four Arabic dialects (Gulf, Egyptian, Levantine, Maghrebi) with sentiment and intent detection — included on Business, not metered.

Sales CRM built in

Contacts, companies, Kanban pipeline, deals, lead scoring and follow-up tasks live next to the chat. No second tool for outbound or revenue.

Regional data residency

Host customer data in the GCC, EU or US on Enterprise. Useful when your legal team asks where Saudi or UAE customer messages physically sit.

Local currency billing

12 currencies auto-detected at checkout, including BHD, SAR, AED, KWD, QAR and EGP — your finance team doesn't fight FX every month.

Pricing side by side

Voxys prices are flat per seat with no per-ticket fees. Gorgias prices are published per-ticket plans from gorgias.com (2026); AI Agent resolutions are billed separately.

Voxys

Gorgias

Entry tier

Starter — BHD 49/mo (3 seats, 1 inbox)

Starter — ~$10/mo (50 tickets included)

Mid tier

Business — BHD 149/mo (10 seats, Captain AI included)

Basic / Pro — ~$60–$360/mo (300–2,000 tickets)

Enterprise

Custom, with GCC/EU/US data residency

Advanced / Enterprise — custom

AI pricing

Included on Business

Billed per AI resolution

Free trial

14 days, no credit card

Limited trial

Billing currency

12 local currencies (BHD, SAR, AED, USD, EUR…)

USD-led

Frequently asked questions

Most teams move in under two weeks. We import contacts, conversation history, macros and tags via CSV or API, and our team mirrors your Gorgias rules and views inside Voxys before you cut over. Shopify, WhatsApp, Instagram and email reconnect in a few clicks.

No. Voxys has a native Shopify app that surfaces orders, customers, refunds and fulfillment status next to the conversation — the same agent workflow Gorgias users expect. Where Gorgias is deeper today is in some niche Shopify Plus actions; we map them to flows on our side.

Gorgias AI is purpose-built for English-speaking D2C support on Shopify. Captain AI is multilingual (50+ languages, 4 Arabic dialects), works across nine channels including WhatsApp and voice, and is included in the Business tier rather than billed per AI resolution.

The honest answer: a few engineering hours to repoint webhooks and re-auth integrations, plus a week of agent retraining on the new UI. The biggest gain is killing per-ticket pricing — most brands recover the migration cost in the first billing cycle.

Yes. Voxys ships outbound WhatsApp, SMS and email campaigns, segmentation, and a built-in CRM with a deal pipeline. Gorgias is built around inbound ticketing, so most teams pair it with a separate marketing tool — with Voxys, campaigns and conversations share the same contact record.

Voxys offers regional data residency in the EU, GCC and US on Enterprise, which matters for MENA brands operating under local data laws. Gorgias is US/EU-hosted with no GCC residency option today.

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